Managing Difficult Business Conversations
Getting things done with supervisors, colleagues, direct reports, suppliers, customers, strategic partners, donors, and others requires effective and efficient interpersonal communication skills. This workshop (1-2 days in length) examines the typical behavioral and thought patterns we fall into when things "go wrong" in our communication with others, and offers new ways of approaching these conversations. Participants in this workshop:
- learn the underlying structure of all difficult conversations;
- deepen their self-awareness around their own conversational patterns;
- practice planning for, and engaging in difficult conversations differently;
- apply the frameworks and tools to their own live, upcoming difficult business conversations.
