Testimonials

One way to measure our clients' satisfaction is to look at the high praise we consistently receive in our workshop evaluations and in post-engagement correspondence with clients. Below is a sampling of the kinds of testimonials clients proffer about our work with them.

That being said, internally we judge client satisfaction on different metrics. As a boutique specialized firm, we engage a limited, select number of clients, and we cultivate collaborative partnerships with them. To us, the best evidence of our clients' satisfaction is our portfolio of clients, in which you will find several decade-long relationships, and many other multi-year relationships.

Why do our client relationships endure year after year? We believe it is because we form an intimacy with our clients in which we gain a deep understanding of their needs and objectives, and put CMPartners' full energy, resources, and attention on creating sustainable impact for them. Our clients value that close contact, and our flexibility - and ability! - to adapt to their ongoing needs.

We focus on making sure our clients can move their awareness and understanding of how to do things "better" forward to action - executing it within their business context. Typically, it takes an ongoing business relationship to make that happen, and because of the dedication and attention we bring to the execution task, we have become a "Trusted Advisor" to many of our clients, and our client base has consistently grown without any kind of formal marketing effort.

“Before, we had no agreements and no commitments from Ministry to Ministry. We knew all [these skills and tools] before, but not in a systematic way. Now we can think more clearly about how to get cooperation. ”

- Workshop Participant, National Priority Workshop

“...[O]fficers reported several clearly distinguishable common threads of improvement in the leadership, communication, decision-making and conflict management abilities [as a result] of [the] training...”

- Evaluation of Training Program, Newly Integrated African National Army

“The atmosphere [following the facilitated internal dialogue] has changed very much for the better and each individual says he/she understands the relationships and job requirements better.”

- Staff Member, Woodrow Wilson International Center for Scholars

“A good customer of ours is in the process of being acquired by a fairly large contractor. As part of the due diligence, they discovered that our product is an enabling component of our customer's technology. Thus, the contractor felt that they would need an iron clad assurance that we would continue to supply them post-acquisition. Predictably, they sent us their give-us-everything-for-nothing 'standard' contract. After internally getting the who-the-hell-do-these-guys-think-they-are toothpaste back in the tube, we suggested the one-text process. In the span of an hour, we created an agreement that properly describes a healthy, mutually beneficial relationship. You get the credit for turning an inevitable street fight into an ideal start to an important, long term relationship.”

- Founder and Owner, Composites Component Manufacturer

“ I wish everybody in a position to deal with customers at my company had an opportunity to take this workshop.”

- Relationship Manager, High-Tech Company

“I found it very helpful to be able to talk through how to approach difficult issues in the negotiation. Over the course of months of negotiating, [your] counsel, process recommendations, and troubleshooting proved invaluable in getting the deal done.”

- Vice President/Chief Labor Negotiator, Manufacturing Company

“Of all the workshops we do, yours get the best evaluations and are requested most often by our people.”

- HR Manager, Multi-National Bank

“ Your expertise clearly shined through to the participants. You both did an excellent job of leveraging this expertise to teach and facilitate learning rather than provide a barrier or intimidation to the group's learning... Trust me. I've experienced great content experts fall on their face in workshop settings! It's one thing for you to know it and show it... it's quite another to transfer that knowledge into an action learning environment so that others can take it and apply it in their own lives and back on the job!”

- Sales and Marketing Training Manager, Sales and Food Service Company

“The principles of negotiation that we explored with you have helped with every case I have handled since that time. I strongly recommend the workshop to anyone as an essential ingredient in their legal education.”