Personnel

Partners

Ken Hyatt

Ken Hyatt is a Managing Partner of CMPartners, a Principal and Director of Conflict Management, Inc. (CMI) and a Fellow with Conflict Management Group. Mr. Hyatt serves as an advisor to clients engaged in complex negotiations, conflicts and the management of critical relationships. His work includes facilitating complex disputes on a non-partisan basis, advising one side on negotiating a specific transaction, advising organizations on improving internal conflict management and decision-making processes, and advising organizations on creating, maintaining and/or repairing relationships with critical internal and external parties. He also designs and conducts training workshops throughout the world. Mr. Hyatt's work is focused in the finance, information technology and manufacturing sectors.

Prior to joining CMI and forming CMPartners, Mr. Hyatt was a management consultant with Bain & Company in its Boston, London and Munich offices from 1983-1989. He led teams of consultants analyzing and implementing a variety of strategic and organizational projects at leading American and European multinational corporations. His work focused on strategy development, mergers and acquisitions, sales and marketing strategy, and training. His clients included corporations in the manufacturing, information, beverage, and apparel industries.

Mr. Hyatt also has been an Associate at the Harvard Negotiation Project where he taught seminars for business executives, law and other graduate students. He received his undergraduate degree from Yale College, is a graduate of Harvard Law School and was a Fulbright/West German Exchange Service Scholar.

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Tom Schaub

Tom Schaub is a Managing Partner of CMPartners, LLC. CMP is a global leader in the development and delivery of strategic advice, transaction support, and training services in negotiation, conflict management, and strategic relationship management. Mr. Schaub is also a Senior Associate of Conflict Management Group (CMG), an international non-profit organization.

In his corporate practice, Mr. Schaub advises clients across a range of industries, primarily in the manufacturing, financial services and information technology sectors. Mr. Schaub advises on negotiations, consultative sales, corporate change management and strategic relationship management. His clients have included corporations in the aerospace, technology, auto manufacturing, financial, food manufacturing and energy industries. Mr. Schaub has also served as adjunct faculty to the IBM Executive Consulting Institute.

In the public sector, Mr. Schaub's practice focuses on organizational and leadership capacity building, education and strategic assistance. His clients have included the UN Special Envoy for Peace to Burundi, the World Bank, the Organization of African Unity (OAU), the Foreign Affairs College of the People's Republic of China, the Asia Foundation, the World Health Organization (WHO), EWHA Women's Graduate School in Seoul, the United Nations Development Program (UNDP), and the Harvard Negotiation Project. Mr. Schaub also designs and delivers executive negotiation training with The National University of Singapore's Graduate School of Public Policy.

Before forming CMPartners, Mr. Schaub negotiated and managed contracts with the Federal General Services Administration (GSA) in Washington, D.C. He also worked in international relief and development with USAID and later with CRS, assisting community-based development projects in East Africa and coordinating international war relief in rebel-held Sudan. There he founded and chaired the Torit Forum, coordinating field action among UN agencies, international relief organizations, local villages and rebel groups. He has also served with the Peace Corps and USAID in The Democratic Republic of the Congo.

First as a Teaching Fellow and later as a colleague, Mr. Schaub has worked and taught with Prof. Emeritus Roger Fisher, founder and Director of the Harvard Negotiation Project and co-author of Getting To Yes, Getting it DONE (Lateral Leadership), Beyond Machiavelli, and other seminal works in the field of negotiation and relationship management. While working at Harvard, Mr. Schaub received the Danforth Award for teaching excellence.

Mr. Schaub is a student of Asian philosophy, has worked in several African languages, and is conversant in French.

He received his undergraduate degree from the University of Minnesota and his Masters of Public Policy from the John F. Kennedy School of Government at Harvard University.

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Eric Henry

Eric Henry is a Managing Partner with and Chief Operations Officer of CMPartners, LLC. Mr. Henry has worked in a wide variety of settings throughout North America and in Asia in both the private and public sectors. Mr. Henry conducts workshops on negotiation strategy and joint problem solving, and acts as an advisor to one or several parties to a negotiation or dispute. In the private sector, Mr. Henry has worked with a number of Fortune 100 global companies in the financial services, professional services, and manufacturing industries. He has taught, in conjunction with the Harvard Program on Negotiation, at the National University of Singapore.

Before forming CMPartners, Mr. Henry was a practicing attorney, first serving as law clerk for United Stated District Court Judge Charles P. Sifton in 1984-85. From 1985-1988, he was an attorney with the firm of Cahill Gordon & Reindel in New York and Washington, D.C. specializing in first amendment, media and commercial litigation. From 1988-1998, Mr. Henry co-founded and was president of Logotel, Inc., a licensing and merchandising company for the nation's leading cartoonists (including Gary Larson, Charles Schulz, Jim Davis) and top entertainment properties. Mr. Henry remains on the company's Board of Directors.

Mr. Henry received his undergraduate degree from Brown University and is a graduate of The New York University School of Law.

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Elizabeth McClintock

Elizabeth McClintock is a Managing Partner of CMPartners (CMP). In her work with CMP, Ms. McClintock designs and implements leadership, negotiation, and communications training and coaching programs for government officials, NGO staff members and business professionals throughout Africa, Asia, Europe, the United States and Canada. Recent clients include the recently-elected Burundian government and parliamentary leaders, the High Command of the Burundian National Army, the World Health Organization, the World Bank, the African Virtual University, and a range of grassroots and community organizations. In her current work, Ms. McClintock acts as the lead facilitator and program designer for the Burundi Leadership Training Program, sponsored by the World Bank and DfID. In addition, she has trained and managed a cadre of Burundian conflict management facilitators in their work with local leaders in Burundi under the auspices of the USAID-OTI sponsored Community-based Peace and Reconciliation Initiative.

Prior to joining CMPartners, Ms. McClintock was Director of Programs at Conflict Management Group, where she managed the program staff and oversaw CMG's projects. Ms. McClintock served as a Peace Corps volunteer in Morocco from 1988-1992. She received her undergraduate degree from Dartmouth College and her Masters degree in Law and Diplomacy from the Fletcher School at Tufts University.

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Francisco "Frank" Sanchez

Frank Sanchez is a Partner with CMPartners, LLC and Managing Partner of Cambridge Negotiation Strategies Group. Mr. Sanchez works with corporations and governments worldwide on complex transactions, labor-management issues, litigation settlement, negotiation strategy, alliance management, facilitation and training.

In 1999, he became a Special Assistant to the President of the United States working in the Office of the Special Envoy for the Americas. In the White House he worked with the National Security Council, the State Department and the U.S. Trade Representative on Western Hemisphere economic integration and the promotion of democracy. President Clinton later appointed Mr. Sanchez U.S. Assistant Secretary of Transportation where he developed aviation policy and oversaw international negotiations. Prior to his work in the federal government and at CMPartners, he practiced corporate and administrative law with the law firm of Steel, Hector and Davis in Miami, Florida.

Before entering law, he served in the administration of former Florida Governor (now U.S. Senator) Bob Graham, as the first director of the state's Caribbean Basin Initiative Program. He is a contributing author to Negociacion 2000, a collection of essays on negotiation published by McGraw-Hill.

Mr. Sanchez received his undergraduate and law degrees from Florida State University and received a Master's in Public Administration from the John F. Kennedy School of Government at Harvard University.

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Consultants

Sheila Heen

Sheila Heen is a Senior Consultant with CMPartners, a partner at Triad Consulting Group and teaches Negotiation at Harvard Law School. She also teaches courses for executives and lawyers through Harvard's Executive Education series.

Through her consulting practice, Ms. Heen has worked with a wide variety of clients, including corporations in the financial, automobile manufacturing and energy industries. She has also provided training for the Singapore Supreme Court, assisted Greek and Turkish Cypriots grappling with the conflict that divides their island, and mediated labor disputes for Canadian National Railway. She is currently working with The Citadel Military College of South Carolina as they make the transition to coeducation.

Ms. Heen is co-author, along with Douglas Stone and Bruce Patton, of the New York Times Business Bestseller, Difficult Conversations: How to Discuss What Matters Most (Penguin, 2000). One of the side benefits of writing Difficult Conversations has been the chance to appear on shows as diverse as Oprah and the G. Gordon Liddy show, NPR's Diane Rehms Show, The Connection with Christopher Lydon, and Fox News. Her articles on negotiation have appeared in the Negotiation Journal, O Magazine, Fortune and USA Weekend.

Ms. Heen received her undergraduate degree from Occidental College and is a graduate of Harvard Law School.

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Stacy Heen

Stacy Heen is a Senior Consultant with CMPartners with nine years of experience in negotiation and conflict management training. Her work has spanned a variety of contexts, from supporting a public consensus building process for a $200 million dollar infrastructure project, to using “sports diplomacy” to foster warmer relations between the United States and Iran.

Ms. Heen has trained numerous community leaders, teachers, and students in communication and conflict resolution skills. She trained cadets at The Citadel, the military college of South Carolina, in co-education, counseling, and crisis management skills. She served as Adjunct Professor at Georgetown University Law Center and has worked with students at Harvard Law School, Northeastern University, Boston College, and American University.

Ms. Heen is an experienced facilitator and certified mediator, and has co-mediated small claims court cases in Nebraska and Massachusetts. Her work has taken her to Taiwan, Iran, India, Belgium, Singapore, Dubai, and Cameroon, where she conducted research on links between community finance and conflict in sub-Saharan Africa.

At CMPartners, Stacy’s clients include the Singapore Police Force, the World Bank, General Mills, Morgan Stanley, Lehman Brothers, and Raytheon. Prior to joining CMPartners, Ms. Heen worked for a number of organizations including the non-profit organization Search for Common Ground and the engineering firm Parsons Brinckerhoff.

Ms. Heen holds a Master of Arts in Law and Diplomacy from The Fletcher School at Tufts University, and Master of City Planning and Bachelor of Science degrees from the Massachusetts Institute of Technology.

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John Murray

John Murray is a Senior Consultant with CMPartners, recently retired Professor of Practice in International Relations at the Maxwell School, Syracuse University and Associate Director of Maxwell’s Program on the Analysis and Resolution of Conflicts. He served as a founder and President of the Conflict Clinic, Inc., a negotiation and mediation firm established with the support of Roger Fisher at the Harvard Negotiation Project.

In addition to consulting independently and as an associate of CMI Washington/Carolina, he teaches part-time at the Maxwell School’s International Relations Program in Washington, DC. In his consulting work, he helps public and non-governmental organizations and individuals deal with disputes and conflict situations, providing negotiation and mediation training and advice and facilitation assistance, and is currently providing long-term assistance to the Palestinian Negotiation Support Unit in preparation for permanent status negotiations.

Mr. Murray has a background in the military, in elective office at the state level, as a lawyer, law school professor, and political science professor at the American University in Cairo, Egypt for five years in the 1990s.

Mr. Murray received a Bachelors Degree with Honors in Government from Cornell University, a Master’s Degree in Public Law and Government from Columbia University, and a J.D. from the University of Iowa College of Law, where he served as Editor-in-Chief of the Iowa Law Review.

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Doug Stone

Doug Stone is a Senior Consultant with CMPartners, a partner at Triad Consulting Group and a Lecturer on Law at Harvard Law School, where he teaches negotiation. Through Triad, his clients have included corporations in the financial, energy and media industries as well as the Boston Area Rape Crisis Center, Physicians Against Landmines, and a national organ donation project.

Mr. Stone has also taught and mediated around the world. He has worked with mediators and journalists in South Africa, Greek and Turkish political and community leaders in Cyprus, doctors and executives at the World Health Organization, and diplomats at the Organization of African Unity in Ethiopia.

Mr. Stone is co-author, along with Bruce Patton and Sheila Heen, of Difficult Conversations: How to Discuss What Matters Most (Penguin, 2000), a New York Times Business Bestseller. His articles on negotiation and conflict resolution have appeared in the New York Times, the Los Angeles Times, the Boston Globe, Management Consultant News, and IT Metrics, as well as in magazines like Parents and Real Simple. He has appeared on many TV and radio shows, including Oprah.

Prior to teaching at Harvard, he practiced transactional and regulatory banking law at firms in Boston and New York.

Mr. Stone received his undergraduate degree from Brown University and is a graduate of Harvard Law School.

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Ted Crass

Ted Crass is a Consultant with CMPartners, working with corporate and governmental clients worldwide on complex transactions, litigation settlement, negotiation strategy, alliance management, stakeholder facilitation and training. Mr. Crass brings both international business and policy experience as a corporate executive, entrepreneur, and consultant.

Prior to joining CMPartners, he founded and served as President of a U.S. and Asian-based software company developing solutions for the international transportation and logistics industries. He has also held corporate management positions in Asia for new venture development and software development with SGS Societe Generale de Surveillance.

Mr. Crass's policy background includes work as an International Trade Specialist for Willkie Farr & Gallagher in Washington DC and in Japan, where he provided analyses for corporate and governmental clients in the Americas and Asia regarding diverse regulatory developments and international trade disputes, negotiations, and agreements.

His clients have included corporations in the motor vehicle, electronics, steel and global trading industries. He completed negotiation training at the Program on Negotiation at Harvard and is a Supreme Court-certified mediator in the State of Florida and an NASD arbitrator.

Mr. Crass received his undergraduate degree and a masters degree in government and public policy from the University of Texas, as well as a master's degree in business administration from the IMD in Lausanne, Switzerland.

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Kenneth Ritterspach

Dr. Kenneth Ritterspach is a Consultant with CMPartners, LLC. For more than 30 years, Dr. Ritterspach has been a turnaround executive and consultant for companies that are experiencing crisis, driving organizational change, strengthening their leadership capabilities, and/or working to improve underperforming operations.

Dr. Ritterspach has worked in manufacturing, distribution, service, and public sector organizations. His clients have included corporations in the hotel, technology, food manufacturing, financial, healthcare manufacturing and marketing industries. Since 1992 he has been a presenter for Franklin Covey, one of the premier leadership and personal development companies in the world.

Dr. Ritterspach has been the president of three companies and vice president of another. In the early 1970's, he was the Deputy Executive Director for Finance and Administration of the New York City Public Schools during the City's financial crisis.

In the area of organizational change, Dr. Ritterspach has negotiated a wide range of issues and situations, including the design of sales compensation programs, variable pay systems, dysfunctional acquisitions and mergers, grassroots community initiatives, independent sales organizations, decentralized operating entities, and television production contracts.

From 1964 - 1966, Dr. Ritterspach served as a Peace Corps volunteer in Venezuela.

He received his undergraduate degree from Yale College and his Masters in Business Administration and Ph.D. from Stanford University.

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Rebecca Subar

Rebecca Subar is a senior consultant with CMPartners, LLC, senior consultant with the Bridgeway Group, and principal of Rebecca Subar Management Consulting in Philadelphia. She facilitates difficult conversations and problem-solving sessions, mediates disputes, teaches negotiation skills and trains people to navigate their work and political relationships effectively. Rebecca's clients are political activists, organizational and community leaders, labor union and management negotiators. She teaches Peace and Conflict Studies at West Chester University in West Chester, Pennsylvania.

Over the past twenty years, Rebecca has been facilitator, trainer, coach and consultant to leaders in private and non-profit sector organizations, focusing on negotiation skills, planning processes and strategies for effective communication and relationship management. Rebecca spent four years at Prudential HealthCare as an internal organizational development consultant and five years at Citibank in information technology and project management.

A focus of Rebecca's work since 2004 has been making the resources of the U.S.-based conflict management community accessible to Palestinians on the West Bank and Gaza. Since 2008, she has done training in consulting for nonprofit sector clients in Northern Ireland as well. Recent U.S. projects include facilitating a multi-party labor-management negotiation involving three multi-national corporations; training and coaching the activists of Iraq Veterans Against the War in strategic communication skills; and facilitating a strategic planning process for an arts philanthropy in the process of turning over its assets to the community.

Ms. Subar received her undergraduate degree from Barnard College at Columbia University and her Master in Public Administration from the John F. Kennedy School of Government at Harvard University.

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Joel Lee Tye Beng

Mr. Beng conducts negotiation and communication workshops for CMPartners, LLC. He is a member of the resource panel of Ministry of Law, ADR Division; the editorial committee of the Singapore Journal of Legal Studies; and the International Advisory Panel for "The Law Teacher: The International Journal of Legal Education." In addition to these posts, Mr. Beng is a mediator at the Singapore Mediation Center. Currently, he is an associate professor at the NUS Faculty of Law.

While studying at Harvard, Mr. Beng focused his research and studies on Alternative Dispute Resolution, Negotiation, and Mediation. He now runs the Negotiation and Mediation workshops at the Faculty of Law. He has taught these subjects at the Postgraduate Practice Law Course run by the Board of Legal Education and has also been on the Faculty for the Masters of Public Policy Executive Program "Effective Negotiation in an Era of Rapid Change" done in conjunction with NUS, CMPartners and the Kennedy School of Government, Harvard University since 1999.

Mr. Beng received his undergraduate degree from the Victoria University of Wellington, New Zealand, and his Masters of Law from Harvard Law School.

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Jeffrey Kerr

Jeffrey Kerr, M.S.W., LICSW is Senior Consultant with CMPartners and the Director of HumanMatters, a consulting and training company that specializes in communication enhancement, strategic relationship management and executive coaching and is a leading member of a leadership development initiative at The Monitor Consulting Group. He travels nationally and internationally, assisting corporations to develop the communication skills that support business success. Clients include: Merck, Conoco, Merrill Lynch, Amerada Hess, BP, Xilinx, Citrix, Genentech, and Sepracor, and Honda.

In addition to consulting in the private sector, Mr. Kerr continues his career- long commitments in the public sector. He consults to Boston area health and mental health centers, where he helps individuals and work groups to design, improve and repair attitudes, relationships and strategic alliances. Public sector clients include the Latino Health Institute and Southern Jamaica Plain Community Health Center.

Mr. Kerr served as the Executive Director of the Family Institute of Cambridge (FIC), a nationally renowned training center for family therapy and mental health systems training, and is now a core faculty member of FIC. He has consulted to couples and families for 25 years. He also works as a consultant for Harvard's Program on Negotiation and is a guest lecturer at the Harvard Business School and teaches in HBS's Executive Education Program.

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Associates

Gardner Heaton

Gardner Heaton is a Consultant with CMPartners, LLC. In his private sector work, Mr. Heaton advises businesses on internal and external relationship management practices that maximize value creation. At CMPartners, Mr. Heaton coordinates and delivers corporate negotiation and communication skills services. Some of the clients he has worked with include IBM Korea, The National University of Singapore, Daimler Chrysler, JP Morgan, Land O' Lakes, and General Mills.

Mr. Heaton's public sector experience centers on mediation theory and practice and conflict management. Mr. Heaton trained in basic mediation at the Harvard Mediation Program and completed advanced training in mediating landlord/tenant and housing and eviction cases. As a Massachusetts State court-appointed mediator he mediates referred small claims cases in Quincy and Middlesex District Courts. Through CMPartners and Conflict Management Group, Mr. Heaton coordinates program development and delivery for The Kashmir Peace Partners Initiative, a five-year leadership and capacity building endeavor focused on strengthening Kashmiri civil society.

Before entering the field of negotiation and conflict management Mr. Heaton honed his situational leadership, teaching, crisis management, risk-analysis and decision-making skills working for eight years as a professional mountain guide in the Teton Range of Wyoming.

Mr. Heaton received his undergraduate degree from Cornell University and is a candidate for the Masters of Law and Diplomacy at the Fletcher School, Tufts University.

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Marissa Wilson

Marissa Wilson provides research and analysis for customized negotiations training, consulting and advisory services. She is a contributor to the Search for Common Ground News Service.

Prior to joining CMPartners, Wilson facilitated financial discussions in her position as executive board member of the Cornell University Student Assembly Finance Commission. As an Organizational Behavior Research Assistant she gained valuable experience in the management of group dynamics.

Wilson earned a BS for Industrial and Labor Relations at Cornell University.

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Naseem Khuri

Naseem Khuri is an Associate with CMPartners, LLC. He focuses on the company's development and research needs, as well as organizational systems and marketing. He is also the Executive Coordinator of the American Diaspora Alliance for Israeli-Palestinian Peace (ADAIPP), a group of Jewish and Arab Americans working to urge United States decision-makers to promote a more effective peace process in the Middle East.

Prior to joining CMPartners, he was a Program Assistant at Conflict Management Group (CMG) working directly for Antonia Chayes, Visiting Professor of International Law at the Fletcher School of Law and Diplomacy at Tufts University. He oversaw all research needs and logistical matters related to her courses taught at Harvard Law School and the Kennedy School of Government.

Mr. Khuri received his undergraduate degree from Bowdoin College.

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